These Terms of Use (hereinafter – the “Terms”) govern the use of the website vvn.lv (hereinafter – the “Website”) and the purchase of goods offered by SIA “Viss Veikaliem un Noliktavām”, registration No. 40103258895, registered address: Lielmaņi k.2, Mārupe, Mārupes pagasts, Mārupes novads, LV-2167, Latvia (hereinafter – the “Seller”, “VVN” or “we”). By visiting the Website or placing an order, you (hereinafter – the “Buyer” or “you”) confirm that you have read and agree to be bound by these Terms.
1.1. These Terms are binding on any person who visits the Website and/or purchases goods through the Website.
1.2. The Seller reserves the right to amend these Terms at any time. Amendments take effect upon publication on the Website and do not apply to orders already placed.
1.3. The goods offered on the Website are intended primarily for legal entities (B2B); however, goods may also be purchased by individuals for their own use (B2C).
2.1. “Seller” – SIA “Viss Veikaliem un Noliktavām”.
2.2. “Buyer” – any natural or legal person placing an order on the Website.
2.3. “Consumer” – a natural person acquiring goods for purposes unrelated to their business or professional activity.
2.4. “Goods” – the products and equipment offered on the Website.
2.5. “Contract” – the distance sales contract concluded between the Seller and the Buyer upon confirmation of an order.
3.1. The content of the Website, including text, images, logos, trademarks and design, belongs to the Seller or its licensors and is protected by copyright and other intellectual property laws.
3.2. It is prohibited to copy, reproduce, distribute or otherwise use the content of the Website for commercial purposes without the Seller’s prior written consent.
3.3. The Buyer undertakes not to use the Website for unlawful purposes, not to interfere with its operation, and not to infringe the rights of third parties.
4.1. Product descriptions, images and technical specifications on the Website are provided for information purposes and may differ slightly from the actual product (for example, due to colour rendering in images).
4.2. All prices on the Website are stated in euro (EUR) and, unless otherwise indicated, include value added tax (VAT) at the rate applicable in the Republic of Latvia.
4.3. The Seller reserves the right to change prices; however, such changes do not affect orders already confirmed.
4.4. If the price of a product on the Website is incorrect due to an obvious technical error, the Seller is entitled to cancel the order, having first notified the Buyer.
5.1. An order may be placed by completing the order form on the Website, or by contacting the Seller by e-mail or telephone.
5.2. The Contract between the parties is deemed concluded when the Seller confirms the order by sending a confirmation to the e-mail address provided by the Buyer.
5.3. The Buyer is responsible for the accuracy of the information provided when placing an order (contact details, delivery address, etc.).
6.1. Payment for goods is made by bank card through the secure payment solution provided by Stripe.
6.2. The Seller does not store or process the Buyer’s full payment card details — these are processed exclusively by Stripe in accordance with its security standards (PCI DSS).
6.3. For legal entities, payment by prepayment invoice may be agreed upon request.
7.1. Delivery of goods is provided by the Seller’s delivery partners: DPD, Latvijas Pasts and Omniva.
7.2. Delivery time and cost are indicated when placing the order and may vary depending on the type and volume of goods and the delivery address.
7.3. Title to the goods and the risk of accidental loss or damage pass to the Buyer upon receipt of the goods.
7.4. Upon receiving the goods, the Buyer is advised to check that they conform to the order and to record any defects found on the delivery document, or to notify the Seller promptly.
8.1. If the Buyer is a Consumer (a natural person purchasing goods for purposes unrelated to a business or professional activity), the Buyer has the right to withdraw from the Contract without giving any reason within 14 (fourteen) calendar days from the date of receipt of the goods, in accordance with the Consumer Rights Protection Law and Cabinet Regulation No. 255 of 20 May 2014 “Regulations Regarding Distance Contracts”.
8.2. To exercise the right of withdrawal, the Consumer must inform the Seller of the decision to withdraw from the Contract by way of an unequivocal statement (for example, by e-mail to itv@vvn.lv) before the 14-day period expires.
8.3. The goods must be returned to the Seller no later than 14 days from the date the withdrawal notice was sent, unless the Seller has offered to collect the goods itself.
8.4. The goods must be returned in their original, unused condition and, where possible, in the original packaging, together with all accessories and documents.
8.5. The Seller will reimburse the Consumer the amount paid for the goods (excluding any additional costs incurred where the Consumer chose a delivery method other than the cheapest standard delivery offered by the Seller) no later than 14 days from receipt of the withdrawal notice; however, the Seller is entitled to withhold reimbursement until the goods have been received back or the Consumer has provided proof of having sent the goods.
8.6. The right of withdrawal does not apply to goods manufactured to the Buyer’s specifications or clearly personalised, or in other cases specified in the Consumer Rights Protection Law.
8.7. The right of withdrawal does not apply to legal entities (B2B transactions), unless otherwise agreed by the parties.
9.1. The Seller ensures that the goods conform to the terms of the Contract and applicable law.
9.2. Consumers are entitled to the statutory remedies set out in the Consumer Rights Protection Law in respect of non-conforming goods, including the right to free repair, replacement, a price reduction or termination of the contract, depending on the nature of the non-conformity.
9.3. Goods may be covered by a manufacturer’s warranty, the terms of which are indicated with the specific product or in the accompanying documentation.
9.4. Complaints regarding the quality of goods should be submitted by contacting the Seller using the contact details provided on the Website, together with proof of purchase and a description of the issue.
10.1. The Seller shall not be liable for any loss caused by the Buyer’s own fault, including as a result of incorrect information provided, or improper use or installation of the goods.
10.2. The Seller’s liability for any loss related to the Contract shall not exceed the value of the relevant goods, except where the law provides otherwise or where the loss was caused by the Seller’s intentional act or gross negligence.
10.3. The Seller shall not be liable for delays or failure to perform its obligations caused by circumstances beyond its reasonable control (see Section 12).
11.1. Personal data processing when placing an order or using the Website is carried out in accordance with the Seller’s Privacy Policy, available on the Website.
11.2. The Website uses cookies, including analytics (Google Analytics 4) and marketing (Meta Pixel) cookies, as described in the Privacy Policy.
Neither party shall be liable for failure to perform its obligations where such failure results from force majeure circumstances (for example, natural disasters, armed conflict, decisions of state or municipal authorities, strikes, or supply chain disruptions) beyond the reasonable control of the affected party, which it could not have foreseen or prevented.
13.1. These Terms and any legal relationships arising from them shall be governed by the laws of the Republic of Latvia.
13.2. The parties shall resolve disputes through negotiation. If no agreement is reached, the dispute shall be resolved by the courts of the Republic of Latvia in accordance with applicable law.
13.3. Consumers are entitled to contact the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs, www.ptac.gov.lv) or use the European Union’s Online Dispute Resolution platform (ec.europa.eu/consumers/odr) for out-of-court resolution of disputes.
14.1. If any provision of these Terms is found to be invalid, this shall not affect the validity of the remaining provisions.
14.2. Any matters not addressed in these Terms shall be governed by the applicable laws of the Republic of Latvia.
14.3. Contact details: SIA “Viss Veikaliem un Noliktavām”, Lielmaņi k.2, Mārupe, Mārupes pagasts, Mārupes novads, LV-2167, Latvia, e-mail: itv@vvn.lv, phone: +371 29607330.
These Terms were last updated on: 17 September 2026